OFA SAFI REFUND POLICY
At Ofa Safi, customers are required to inspect items after delivery and report any refund related issues within 24 hours of delivery.
REFUND ELIGIBILITY (24 HOURS)
A refund may be approved if, within 24 hours of delivery, the item is confirmed to be:
- Damaged or defective
- Wrong item delivered
- Incomplete or missing accessories
- Not as described
Refund requests made after 24 hours will not be accepted.
REFUND PROCESS
- All refund requests must be submitted within 24 hours of delivery
- Items may be required to be returned for inspection and verification
- Refunds are processed only after approval
REFUND METHOD
Where a refund is approved, it will be processed through the original payment method
used, including:
- M-Pesa
- Store wallet
- Bank transfer (where applicable)
REFUND PROCESSING TIME
Approved refunds are processed within 1–2 working days after verification and approval.
DELIVERY FEES
Delivery fees are non-refundable, except where the refund is due to an error on our part,
such as a wrong or damaged item delivered.
NON-REFUNDABLE SITUATIONS
Refunds will not be issued if:
- The item is not eligible for refund
- The item shows signs of use, wear, or damage after delivery
- The request is made outside the 24-hour reporting window
- The item is marked Non-Refundable or Final Sale
FINAL DECISION
All refund requests are reviewed fairly in line with this policy.
Ofa Safi reserves the right to make the final decision on all refunds.