Frequently Asked Questions
Ofa Safi is an e-commerce marketplace offering products at competitive prices, focused on transparency, convenience, and customer trust.
To place an order:
- Select a product
- Add it to cart
- Proceed to checkout
- Enter your delivery details
- Confirm your order
Payment is made on Payment on Delivery.
All orders are paid on Payment on Delivery.
Payment on Delivery does NOT involve hand cash.
Customers make payment after delivery confirmation using virtual payment channels only.
All payments on delivery must be completed through the following channels:
- M-Pesa
- Bank transfer
- Money Wallet
Cash payments are not accepted under any circumstances.
Delivery is arranged after order confirmation.
Delivery charges and timelines are communicated clearly before dispatch.
Ofa Safi operates a 24-Hour Inspection & Reporting Policy.
Customers are required to inspect items after delivery and report any return-related issues
within 24 hours of delivery.
Returns are accepted only if the item is:
- Damaged or defective
- Wrong item delivered
- Incomplete or missing accessories
- Not as described
Requests made after 24 hours will not be accepted.
No. The following items are non-returnable, unless defective at delivery:
- Food and perishable goods
- Innerwear, cosmetics, and personal care items
- Customized or made-to-order products
- Items marked Non-Returnable or Final Sale
Refunds are handled under a 24-Hour Refund Policy.
Refund requests must be reported within 24 hours of delivery and are subject to
verification and approval.
Approved refunds are processed within 1–2 working days after approval.
Approved refunds are processed through the same virtual payment channel originally used,
including:
- M-Pesa
- Bank transfer
- Money WalletCash refunds are not issued.
Delivery fees are non-refundable, except where the return or refund is due to an error on
our part, such as a wrong or damaged item delivered
If you receive a damaged, defective, or incorrect item:
- Report the issue within 24 hours of delivery
- Provide your order number and clear photos
- Do not use the item before approval
Our team will guide you through the next steps.
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation may not be possible.
You can contact Ofa Safi through the following official channels:
Website: https://www.ofasafi.com
Email: customercare@ofasafi.com
Phone: +254 792 559 637
You may also reach us through our official social media channels listed on our website